Our Policy

1. Information We Collect

   1.1 Personal Information: Your personal information is a range of information that can be used to identify a person. It can range from basic information, like a person’s name or phone number; excluding all data that has been made unable to identify an individual (anonymous data). 1.2 Records and Transactions: The company will collect personal information as consented to, as follows: In the application process, we collect basic information necessary to validate members on the platform, including your Full Name with ID Validation, Birthdate, Gender, User Information and User Password. When you make a purchase through the platform, we collect information necessary to process the transaction, including but not limited to your Delivery Address, Email address,Telephone number and Internet Protocol (IP) Address. For order fulfillment, customer service and dispute resolution. We store records of your transactions within the App, including Purchase history, Bank account details, Order details, and Transaction amounts. For sensitive payment information such as credit card numbers we do not store any such information as all payment processing is handled by a third-party trusted payment gateway. For developer and management purposes, we collect technical information such as website access (Log Files), device model and device type (Device ID), use of cookies (Cookies) or other similar technologies. Including information when you access the service. With a single sign-on method (SSO), such as user account names (such as Facebook ID, Line ID and Gmail ID), etc. For better customer experiences, we collect and retain delivery information such as product listing, Transactions Details, user feedback, suggestions, support requests, inquiry regardless of the format.

2. How We Use Your Information

   The company collects personal information for the following purposes: Facilitating the use of our service platform for service users. Identifying individuals, conducting transactions, and delivering goods. Verifying identity, performing due diligence, or knowing our customers (KYC), and preventing fraud and misconduct. Complete transactions from sending order confirmations to manage the delivery of purchased items. For transactions between you and the company. Communicating, reporting service/product/delivery issues, and addressing account discrepancies, among other matters, as notified by the company in the future. Developing the platform and improving user experience. Analyzing user interests and preferences to enhance the service and marketing experience. Summarizing data and usage patterns for continuous platform improvement and optimal service utilization. Complying with legal obligations, such as tax reporting and fraud prevention.

3. Disclosure of Personal Data to other persons or entities

   The company will not disclose your personal information to third parties unless under the following circumstances: When users engage with external entities to provide services, such as but not limited to, shipping services or payment processing. In such cases, the company is not responsible for personal data used by third-party websites. We encourage you to review the privacy policies of those third parties before using their services. We reserve the right to transfer and/or transmit personal information internationally, specifically in accordance with the provisions outlined in Section 2, provided that the provider has adequate standards of personal data protection. In compliance with Court order, Legal requirements, or government agencies concerning legal compliance matters. We may be obligated to disclose your personal information.

4. Information Protection

   The company places a strong emphasis on data security and implements various security measures such as cloud-based processing by organizations that adhere to high-security standards and PII encryption systems. We maintain strict access controls to limit the number of individuals who have access to your personal information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We do not sell your personal information and strictly comply with all personal data protection laws. By using this Application, you consent to the practices described in this Privacy Policy. This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective when the revised Privacy Policy is posted in the App. If you have any questions, concerns, or requests regarding this Privacy Policy or our practices. Please contact us at : helloheybays@gmail.com. DATE LAST MODIFIED: 26 September 2023.